AI Receptionist
A 24/7 natural-voice agent on your own local or toll-free number. Configurable name, voice, greeting, personality (friendly / professional / warm / concise), business hours, FAQs, and booking/transfer toggles — shaped in a dashboard agent studio and testable before it ever talks to a customer.
Emergency Dispatch Engine
The differentiator: escalation chains that ring your on-call list in order with retries, per-contact timeouts, and availability windows. Voicemail detection skips machines, whisper + press-1 confirms the human, and broadcast + SMS-blast fire if the chain exhausts.
Reliability & Failover
Round-the-clock canaries probe each line — including a conversational canary that asks the agent for a human. Two failures auto-flip the number to carrier forwarding below the AI stack, with a public status page and one-tap incident bypass.
Calendar Booking
Connect Google Calendar, offer real open slots mid-call, and email confirmations from your own business address. Microsoft Graph is a fast-follow.
Records & Analytics
Every call logged with recording playback, speaker-turn transcript, disposition, cost, and the full escalation journal. Analytics on answer rates, transfer outcomes, escalation depth, and busiest hours, plus a live usage dashboard with CSV export.
Number Lifecycle
Search and pick real local or toll-free numbers during signup, or port your existing number in at no extra charge — running alongside current service so nothing goes dark. CNAM, E911 address, and SMS enablement built in.
Teams & Developer Platform
Owner/admin/member roles, email invites, agency multi-client orgs, SSO, and an audit log. A customer REST API and signed outbound webhooks let your field-service software integrate directly.
We own the handoff engine
Most answering services "transfer" with a blind forward and hope someone answers. CallsAround treats the handoff as the product:
- • Escalation chains ring each contact in order, with retries and per-contact timeouts.
- • Answering-machine detection flags a voicemail in about two seconds and skips it.
- • A whisper tells the reached tech who is calling and why; a press-1 confirms before bridging.
- • If the chain is exhausted, the caller forwards to a fallback and the whole team gets an SMS blast.
- • An uncovered-call alert reaches your admins within a minute — the money alert.