Submit a Support Request

How TetraCore support works

Every request submitted here opens a tracked ticket inside our internal operations system and is routed to the engineering or operations lead responsible for the product you selected — FourSight, LinkPilot, VoterCXM, ItemStage, Franexis, IDSync, DigitalHosting, FuelHere, or Abode. There is no first-line script gate. The person who reads your ticket has hands on the codebase and the infrastructure it runs on, which means we can usually answer with the root cause, not just an acknowledgement.

What to include for the fastest resolution

• Account context — the email or organization the issue affects so we can find the right tenant.
• What you expected vs. what happened — the specific behavior, not just the symptom.
• Steps to reproduce — the exact path you took, including any URL, form values, or API call.
• Timing — when it started, whether it's intermittent, and whether it affects one user or many.
• Evidence — a screenshot, screen recording, or PDF attached to the ticket. PNG, JPG, or PDF up to 10 MB.

Response targets

Set the priority that matches the real impact and we'll route accordingly:

• Urgent — production is down or data is at risk. First response within one business hour during operating hours, with on-call escalation outside of them.
• High — a major feature is broken or a deadline is at risk. First response same business day.
• Normal — a bug, question, or change request that isn't blocking. First response within one business day.
• Low — nice-to-have, future enhancement, documentation request. We'll respond within three business days.

Security & privacy

Attachments are uploaded to a private, encrypted storage bucket, attached to your ticket, and then removed from public reach. Please do not paste passwords, API tokens, or production database credentials into this form — if a credential needs to change as part of the fix, we'll guide you through rotating it through the appropriate dashboard. For security-sensitive disclosures, email security@tetracorehq.com directly.

Looking for product-specific help?

Each TetraCore product has its own documentation, status page, and contact path. Browse the products overview for links to the FourSight monitoring console, LinkPilot dashboard, VoterCXM platform, ItemStage workflow app, and the Franexis franchise operations suite. Sales and partnership inquiries should go to hello@tetracorehq.com instead of this form.