AI Receptionist
24/7 Natural-Voice Answering
Answers every call on your own local or toll-free number — qualifies leads, answers FAQs, takes messages.
Per-Line Voice Selection
Choose your agent's voice, name, greeting, and personality (friendly, professional, warm, or concise).
Industry Template Gallery
Five tuned templates — restoration, HVAC & plumbing, cleaning, general receptionist, dispatch-heavy trades.
Business Hours & Holidays
Hours, holiday messages, business facts, FAQs, and escalation trigger phrases, all dashboard-configured.
Agent Test Bench
Chat with your draft agent in a text window, or have it call you, before it ever talks to a customer.
Emergency Dispatch
Escalation Chains
Ring your on-call list in order with retries, per-contact timeouts, and availability windows.
Voicemail Detection (AMD)
Machines detected in ~2 seconds and skipped — a chain never "succeeds" on a voicemail.
Whisper + Press-1 Confirm
The reached tech hears who and why, then accepts with a keypress before being bridged.
Broadcast & SMS Blast
On chain exhaustion, forward to a fallback number and blast the whole team the caller's number.
Uncovered-Call Alerts
Admins get SMS + email within a minute if a chain exhausts without reaching a human.
Reliability & Failover
Answer & Conversational Canaries
Canaries probe each line around the clock — one even asks the agent to reach a human and checks the reply.
Carrier-Level Dead-Man Failover
Two failures auto-flip the number to plain carrier forwarding below the AI stack.
Incident Bypass Switchboard
Flip any line — or every line — to carrier forwarding instantly from one dashboard control.
Public Status Page
A live status page shows operational state, monitored-line counts, and the last incident.
Booking & Notifications
Calendar Booking
Offer real Google Calendar slots mid-call and email confirmations from your own address.
En-Route & Arrival Alerts
Outbound "technician en route" and "arrival" notification calls and SMS to your end customers.
Usage & Health Alerts
Alerts at 80% and 100% of allowance, then each 25% into overage, with SMS quiet hours.
Records & Analytics
Recordings & Transcripts
In-dashboard audio player, speaker-turn transcripts, dispositions, cost, and escalation timeline.
Call Analytics
Answer rates, transfer outcomes, escalation depth, and busiest hours.
Usage Dashboard
Live plan-progress meter, month-end projection, per-line breakdown, and CSV export.
Numbers & Teams
Live Number Search
Pick local (by area code, city, state, or digits) or toll-free numbers from real carrier inventory.
Port Your Number In
Concierge-assisted porting at no extra charge, running alongside current service — nothing goes dark.
Teams & Agency Orgs
Owner/admin/member roles, email invites, and agency operators managing multiple client orgs.
SSO & Audit Log
Google/Microsoft SSO plus an audit log of every change — actor, action, and diff.
Developer Platform
Signed Webhooks
call.completed, emergency.dispatched, line.health_changed, call.uncovered, usage.threshold, and more — with retries and dead-lettering.
Customer REST API
Lines, chains, calls, agent settings, usage, and SMS via scoped ca_live_ keys with rate limits, idempotency, and an OpenAPI doc.