Rings your people until a human picks up
A "transfer" that dumps to voicemail is a missed emergency. CallsAround owns the whole handoff engine — so a flooded basement at 2 AM reaches an actual person, every time.
A real 2 AM emergency, step by step
AI answers instantly
The caller reaches your agent, not voicemail. It gathers what happened and recognizes a real emergency from your trigger phrases.
Contact 1 — no answer (25s)
The engine dials the first person on your on-call chain, waits the timeout you set, and moves on.
Contact 2 — voicemail detected & skipped
Answering-machine detection flags a voicemail in about two seconds. The chain does not leave a message — it keeps walking.
Contact 3 — human answered & bridged
A whisper says who is calling and why. The tech presses 1 to accept, and the caller is bridged. "Connected to Mike (on-call) in 41s."
Verified on real phone calls: answering-machine detection flagged a voicemail in ~2 seconds, skipped it, and reached a human with whisper context.
What makes the handoff reliable
Ordered chains with retries
Ring each contact in the order you define, with per-contact timeouts, retries, and availability windows so off-shift people are skipped.
Voicemail rejection (AMD)
Answering machines are detected in ~2 seconds and skipped. Voicemail never counts as a successful dispatch.
Whisper + press-1 confirm
The reached tech hears context first and confirms with a keypress — no cold "who is this?" handoffs.
Broadcast & SMS blast
If the chain exhausts, the caller forwards to a fallback number and the whole team gets an SMS with the caller's number.
Uncovered-call alert
The "money alert" — admins get SMS + email within a minute whenever a chain exhausts without reaching a human.
Warm company on the line
The AI keeps the caller company while it walks the chain, so nobody is left on hold wondering if anyone is coming.