Millers: one platform, every location
A regional service franchise with 60+ locations replaces four legacy tools with Franexis and standardizes royalty, audits, dispatch, and inventory in a single quarter.
The challenge
Millers operated a CRM, a royalty workbook, an inspection PDF system, and a separate inventory app. Every franchisee onboarding required configuring four systems. Royalty disputes routinely took weeks to reconcile, and audit findings lived in scattered email threads.
The rollout
Franexis stood up the tenant, imported the franchisee directory, and configured pipelines, royalty rules, audit templates, and the dispatch flow in two weeks. The first 10 locations were live in week three; the remaining 50 followed in eight weeks via a repeatable onboarding playbook.
The outcome
After two quarters, Millers cut royalty collection cycle time by 38%, lifted audit pass rate to 92%, and reclaimed roughly 11 hours per franchisee per week previously spent stitching spreadsheets and email together.