---
title: "Features — CallsAround | TetraCore"
description: "Every CallsAround feature, grouped: AI receptionist, emergency dispatch, reliability & failover, booking & notifications, records & analytics, numbers & teams, and a developer API."
lang: en
json-ld:
---

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CallsAround is a [TetraCore](/) product — built in Ohio. [Full site: callsaround.com](https://callsaround.com)

CallsAround [Overview](/callsaround)[Product](/callsaround/product)[Features](/callsaround/features)[Emergency Dispatch](/callsaround/emergency-dispatch)[Reliability](/callsaround/reliability)[Industries](/callsaround/industries)[Pricing](/callsaround/pricing)[Case Study](/callsaround/case-study)[Security](/callsaround/security)[Book a Demo](/callsaround/contact)

Features

# Everything a busy line needs — answered 

A complete feature inventory across the receptionist, the dispatch engine, the failover layer, and the platform that holds them together.

[Book a Demo](/callsaround/contact)

## AI Receptionist

### 24/7 Natural-Voice Answering

Answers every call on your own local or toll-free number — qualifies leads, answers FAQs, takes messages.

### Per-Line Voice Selection

Choose your agent's voice, name, greeting, and personality (friendly, professional, warm, or concise).

### Industry Template Gallery

Five tuned templates — restoration, HVAC & plumbing, cleaning, general receptionist, dispatch-heavy trades.

### Business Hours & Holidays

Hours, holiday messages, business facts, FAQs, and escalation trigger phrases, all dashboard-configured.

### Agent Test Bench

Chat with your draft agent in a text window, or have it call you, before it ever talks to a customer.

## Emergency Dispatch

### Escalation Chains

Ring your on-call list in order with retries, per-contact timeouts, and availability windows.

### Voicemail Detection (AMD)

Machines detected in ~2 seconds and skipped — a chain never "succeeds" on a voicemail.

### Whisper + Press-1 Confirm

The reached tech hears who and why, then accepts with a keypress before being bridged.

### Broadcast & SMS Blast

On chain exhaustion, forward to a fallback number and blast the whole team the caller's number.

### Uncovered-Call Alerts

Admins get SMS + email within a minute if a chain exhausts without reaching a human.

## Reliability & Failover

### Answer & Conversational Canaries

Canaries probe each line around the clock — one even asks the agent to reach a human and checks the reply.

### Carrier-Level Dead-Man Failover

Two failures auto-flip the number to plain carrier forwarding below the AI stack.

### Incident Bypass Switchboard

Flip any line — or every line — to carrier forwarding instantly from one dashboard control.

### Public Status Page

A live status page shows operational state, monitored-line counts, and the last incident.

## Booking & Notifications

### Calendar Booking

Offer real Google Calendar slots mid-call and email confirmations from your own address.

### En-Route & Arrival Alerts

Outbound "technician en route" and "arrival" notification calls and SMS to your end customers.

### Usage & Health Alerts

Alerts at 80% and 100% of allowance, then each 25% into overage, with SMS quiet hours.

## Records & Analytics

### Recordings & Transcripts

In-dashboard audio player, speaker-turn transcripts, dispositions, cost, and escalation timeline.

### Call Analytics

Answer rates, transfer outcomes, escalation depth, and busiest hours.

### Usage Dashboard

Live plan-progress meter, month-end projection, per-line breakdown, and CSV export.

## Numbers & Teams

### Live Number Search

Pick local (by area code, city, state, or digits) or toll-free numbers from real carrier inventory.

### Port Your Number In

Concierge-assisted porting at no extra charge, running alongside current service — nothing goes dark.

### Teams & Agency Orgs

Owner/admin/member roles, email invites, and agency operators managing multiple client orgs.

### SSO & Audit Log

Google/Microsoft SSO plus an audit log of every change — actor, action, and diff.

## Developer Platform

### Signed Webhooks

call.completed, emergency.dispatched, line.health\_changed, call.uncovered, usage.threshold, and more — with retries and dead-lettering.

### Customer REST API

Lines, chains, calls, agent settings, usage, and SMS via scoped ca\_live\_ keys with rate limits, idempotency, and an OpenAPI doc.

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## Products

-   [FourSight](/products/foursight)
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-   [CallsAround](/callsaround)

## VoterCXM

-   [State Parties](/products/votercxm/state-parties)
-   [County Parties](/products/votercxm/county-parties)
-   [PACs](/products/votercxm/pacs)
-   [Voter Outreach](/products/votercxm/voter-outreach)

## Trust & Legal

-   [Privacy Policy](/privacy)
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-   [ItemStage Security](/itemstage/security)
-   [ItemStage Privacy](/itemstage/privacy)
-   [Franexis Security](/franexis/security)
-   [Franexis Privacy](/franexis/privacy)

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